Impact on enterprises. Business leaders can expect improved productivity and customer satisfaction across operations.
Enterprise automation vendors are racing to connect agentic AI with customer experience platforms as organizations seek unified workflow orchestration.
UiPath announced Dec. 9 an integration with Talkdesk that combines their respective automation and AI technologies to optimize customer experience workflows. The partnership uses Model Context Protocol to connect Talkdesk's multi-agent AI with UiPath's agentic orchestration and document processing capabilities.
According to company officials, the integration enables organizations to coordinate robots, agents and people across enterprise workflows. The companies demonstrated the technology through a healthcare prior authorization use case, where the combined solution automates document processing and data extraction to reduce call times and improve accuracy.
The UiPath-Talkdesk integration introduces several automation capabilities designed to enhance customer service operations.
Enterprise adoption of multi-agent AI has hit an inflection point as organizations consolidate vendors to unify data and eliminate disconnected "frankenstack" tools.
The rise of open multi-agent frameworks and advanced protocols for agent-to-agent context sharing represents a fundamental shift in AI orchestration. These frameworks enable dynamic workflows that adapt in real time across enterprise environments.
UiPath launched its next-generation platform for agentic automation in May 2025, marking what founder and CEO Daniel Dines called the company's "second act." The platform unifies AI agents, robots and humans through a single orchestration layer designed to enable enterprise-scale workflows with enhanced security and compliance.
The company debuted its enterprise-grade agentic automation platform with a free trial available in May 2025, featuring:
In May 2025, UiPath expanded its curriculum to include an Agentic Workforce Readiness Program targeting public sector professionals. The initiative provides agentic automation training and certification for workers affected by layoffs or seeking to upskill in AI-driven workflow automation.
Founded in 2005 and headquartered in New York City, UiPath offers an enterprise automation platform aimed at IT and automation leaders in medium-to-large organizations and government agencies. The platform combines robotic process automation with artificial intelligence, supporting process discovery, low-code automation development, document processing and orchestration.