Braintree Council is urging worried residents to ask for a bin review after backlash over its new waste collection service.
From June 1, 2026, Braintree Council will roll out a new service with more kerbside waste and recycling collections.
The service will bring weekly food waste collections, alternating fortnightly paper and card and mixed recycling pickups, fortnightly garden waste and a three-week general waste collection.
It will also replace the current clear recycling sacks with two new bins.
The change follows new government rules pushing councils to recycle more and collect more waste from doorsteps.
During the public consultation earlier this year, residents said they lacked space for two extra bins and feared larger bins with less frequent general waste collections.
This year Braintree Council assessed homes and believes 82 per cent can fit the two new recycling bins.
But the council admits some decisions may need reviewing.
Councillor Tom Cunningham, deputy leader of the council and cabinet member for transformation, the environment and customer services, said: "We have established a process for residents to request a review, and we would encourage residents who feel they are in this category to complete the form on our website.
"We know that this is a big change, and we will work with residents to help them adapt, whatever their circumstances."
The council's waste team will run drop-in events next year to answer questions face to face.
A one-off printed 'collections calendar' will go to homes in the first year, which will contain additional information for residents on how to use the new service.
The council is also planning a separate collection residents can apply for to pick up absorbent hygiene products such as nappies and incontinence pads.
Council leader Graham Butland says he is confident the new service will meet most people's needs.
"We want this to be a success," he said.
"To be a success, we need to have the support of the public to do it, and to get the support of the public, we've got to listen to what they say, particularly where those are not able to accommodate the new system without any problem.
"If people do have a problem, get in contact and we will see what we can work out for them."
Earlier this year, more than 7,800 residents took part in a public consultation that helped shape the new waste and recycling collection plans.