The two-day HDFF-designed HEAT "Hostage Incident Management (HIM)" aims to give participants a profound overview of hostage situations, both from the hostage and management perspectives. This intensive training includes scenario-based management and practical components, as well as media management in hostage situations. Participants will learn through case studies based on the trainers' practical experiences. The trainers served as hostage negotiators or Crisis Management Team (CMT) members and can share their rich experiences in the field. Objectives: Raise awareness for hostage prevention measures. Highlight the importance of the "Golden Hour" from the victim's and the management's side. Introduce media management in hostage incidents. Highlight the benefits of a clear hostage incident management policy.