The IT ecosystem is constantly evolving, with businesses increasingly using AI, machine learning, and automation to improve their IT operations. Leading these complex AI-powered systems demands a rigorous framework to ensure they are run efficiently and reliably, and maintained so as not to deviate from the business goals.
This is where ITIL (Information Technology Infrastructure Library), a best practice for IT service management kicks in. The ITIL framework is designed to help you deliver high-quality services while keeping costs as low as possible. Professionals opting for ITIL certification obtain the deep knowledge to apply ITIL best practices as well as complete control of AI-driven IT operations.
Supplementing that ITIL know-how with savvy enterprise architecture comprehension, as achieved through TOGAF certification, ensures that AI-enabled processes are directed toward the business's strategic objectives.
We've covered the top 5 ITIL courses in 2025 providing professionals with the skills to successfully manage AI-enabled IT operations.
The ITIL Impact on AI-Driven IT Operations
AI and automation are changing IT operations across a number of vectors: predictive analytics, self-healing systems, automated incident response, and proactive resource management. Yet, without appropriate governance, these tools may contribute to waste, security vulnerabilities and service failures.
AI and ITIL - Some specific advantages of applying ITIL in AI-centred IT Environments:
* Framework/ IT Service Process: Makes the processes standard and helps to integrate between business strategy & IT operations.
* Better Incident Management: AI empowered systems raise an alert; ITIL understands the need to fix things quickly.
* Improved Change Management: It adds to the speed of implementing AI tools and automation.
* Quality Assurance: Ensures reliable IT services that are of high quality.
* Strategic Alignment: ITIL with TOGAF certification helps align IT operations with business architecture.
We need professionals with ITIL skills, as many of these technologies will be used in AI-based IT operations.
Top 5 ITIL Courses in 2025
Below is a comprehensive list of the top ITIL courses for managing AI-operated IT operations:
1. ITIL 4 Foundation Course
Overview:
The ITIL 4 Foundation course is perfect for those with little to no prior knowledge of the framework, wanting an easy-to-understand introduction to ITIL concepts, terminology and elements.
Key Features:
* Includes ITIL service value system (SVS) and guiding principles
* Introduces ideas such as service management, value streams and continual improvement
* Covers how ITIL underpins automation on the inaugural AI plan for IT operations
Benefits:
* Prepares individuals for entry-level ITIL-based positions
* Lays the groundwork for ITIL and ITIL certification LEVELS 4 and 5
* Facilitates comprehension of the integration of AI within the IT service processes
Ideal Reader: IT professionals setting the basis for what to expect with ITSM.
2. ITIL 4 Managing Professional (MP) Transition - Transitioning from ITIL V3 to ITIL4 with Bridge Course
Overview:
This course is aimed at practitioners of IT Service Management who have existing experience with ITIL® V3 (as established by the syllabus) and who cannot wait for a formal course to be developed.
Key Features:
* Fresh: Digital & AI-led service management practices spotlighted
* Includes workflow automation, service optimisation and value streams
* Contains hands-on tasks in "Real World IT Operations"
Benefits:
* Strengthens your capabilities for successfully running AI-enabled IT operations
* Prepares professionals at advanced levels for ITIL certification
* Gives practical experience of up-to-date ITSM practices
Intended For: Average IT professionals who work with AI-enabled systems.
3. ITIL 4 Strategic Leader (SL) Training
Overview:
ITIL 4 Strategic Leader targets the IT managers and leaders who are supporting digitally enabled products and services and come from the world of digital, artificial intelligence (AI) enhanced technology, as well as those prevailing over enterprise-wide digital strategy.
Key Features:
* Addresses strategic IT management and AI-led service improvement
* Optimises IT operations for business and EA priorities
* Includes risk, change and governance topics
Benefits:
* Puts AI-powered IT operations in the hands of professionals
* Securing TOGAF certification for company-wide alignment is a real plus.
* Augments career advancement prospects in IT leadership positions
Best for: Senior IT management, CIOs and IT strategy leaders.
4. ITIL 4 Specialist: Drive Stakeholder Value (DSV) Training Course
Overview:
The DSV training is designed for organisations to produce value for both the business and customer in the context of IT service management.
Key Features:
* Includes service consumption, customer journey mapping, and experience optimisation
* Includes intelligence with AI and analytics for proactive IT support
* Details how to measure and enhance service value
Benefits:
* Enhances capacity to run AI-powered customer support and service environments
* Prepares practitioners for the ITIL Foundation official exam
* Improves the Customer Experience in Digital Operations
Who It's Best For: AI-infused service providers and customer support professionals.
5. ITIL 4 Specialist: High Velocity IT (HVIT) Training & Certification Course
Overview:
The HVIT pathway is designed for IT practitioners working in the industry and high-demand AI rapid development, digital privatisation.
Key Features:
* Emphasises high-velocity IT practices, Agile, DevOps and digital transformation
* Includes AI-enabled visibility, AI-driven automation and predictive analytics
* Teaches continuous improvement for high-speed IT operations
Benefits:
* Equips professionals to efficiently manage AI-driven IT infrastructure
* Reinforces strategic knowledge acquired through certifications such as ITIL SL and TOGAF
* Prepares for the ITIL 4 Managing Professional exams
Who's It For: IT Ops teams in AI-heavy shops and digital transformation projects.
The Value of ITIL Courses for AI-Enabled IT Operations
How AI in IT operations can introduce risks
Implementing AI in an ad hoc manner will result in inefficiencies, mistakes and additional risk. ITIL courses help professionals:
* Normalise AI Integration: Confirms AI tools are compatible with ITIL workflows.
* Streamline Incident Management: AI alerts and predictive insights are utilised optimally.
* Boost Change Management: Lower the chances of mistakes in AI-automated process changes.
* Measure Value Streams: Monitor the effect of AI automation on service delivery.
* Drive Ongoing Improvement: AI provides insights to further improve processes.
Integration of IT operations into enterprise modelling
By combining knowledge of ITIL best practices with TOGAF certification, professionals can potentially facilitate the seamless integration of both strategic and operational activities.
Professional Advantages if You Hold ITIL Certification
ITIL certifications open several doors for AI-enabled IT operations careers:
There is escalating demand for ITIL-qualified professionals in IT, finance, healthcare and technology - especially for those who work within businesses presently adopting AI or going through a digital transformation.
Choosing the Best ITIL Course
Some factors to consider when choosing the right ITIL course are:
* Entry Level: Newcomers will initiate with ITIL Foundation, whereas mid to experienced practitioners will aim for MP, SL or specialist courses.
* Career Opportunities: Select Technology Specialist courses that fit an operational or strategic IT role, or a customer-facing role.
* AI-Integration Focus: Classes such as HVIT and DSV place significant stress on AI-driven workflows and automation.
* Certification Path: Combining ITIL classes with TOGAF certification will help ensure that an enterprise architect or IT specialist is on the right career path.
"At a glance, we can see that ITIL training enables professionals to successfully navigate AI-led IT operations so they can manage risk effectively and get ahead of the competition by providing superior value-driven services."
How to Integrate ITIL with TOGAF Certification
ITIL vs TOGAF Certification
Whereas ITIL is for IT service management, TOGAF certification teaches enterprise architecture principles. The combination allows professionals to:
* Leverage IT as a means to provide both a strategic and operational lynchpin.
* Make sure AI projects align with overall business objectives.
* Maximise the use of resources and process efficiency.
* Enhance IT and business collaboration.n
Great! ITIL and TOGAF-certified professionals would be a strong combined force to protect AI-driven digital transformation projects.
Conclusion
What's changing for IT ops with AI
The rise of AI-enabled IT operations is recasting the entire IT kingdom, demanding cross-disciplinary skills in service management and strategic business alignment. Joining ITIL courses provides professionals with the skills to successfully navigate intricate digital processes, get the most out of AI investment, and demonstrate real business value.
What is ITIL certification?
By achieving an ITIL qualification, you can prove your knowledge of the most widely used framework for IT service management, ensuring you have more job opportunities and are ready to take on leadership roles in information technology operations. Adding ITIL skill sets to TOGAF credentials also provides AI-driven IT processes with the added hook into enterprise-wide strategy.
Paying for these courses and certifications today means that you will be a competent IT leader prepared to oversee AI-enabled operations and deliver digital transformation success in 2025 and beyond.