Last month Air New Zealand flight 946 from Auckland to Rarotonga got all the way to its island destination but could not land despite best efforts because of strong cross winds. Instead it had to head back to Auckland. Passengers on board got an email that the flight was being diverted due to weather, outlining compensation for some transit customers for accommodation and meals. British-American traveller Karen Chapman was on the flight but says Air New Zealand declined to reimburse her costs. Karen spoke to Lisa Owen.